Payment Methods
At Lumin Lights, we prioritize both the security and ease of your payment process. Our goal is to provide a smooth, secure, and reliable checkout experience for all our customers, whether you're shopping from the Netherlands or internationally.
Payment Security
Your safety is our highest priority. All transactions made on Lumin Lights are processed through trusted, PCI-compliant third-party payment providers. We use advanced SSL encryption technology to ensure that all payment data is securely transmitted and handled. We do not store any of your financial information on our servers—giving you complete peace of mind during every purchase.
Accepted Payment Methods
To provide flexibility and convenience at checkout, we support the following secure payment methods:
- Visa: Make secure purchases with your Visa debit or credit card. Payments are processed instantly for a seamless experience.
- Mastercard: Easily pay using your Mastercard, ensuring safe and swift transactions.
- American Express: Enjoy smooth and reliable payments with your American Express card.
- Klarna: Choose to pay later or in installments with Klarna’s flexible payment options, available at checkout (subject to eligibility).
- Maestro: Use your Maestro card for fast, convenient, and secure transactions.
Currency
All payments are processed in Euros (EUR) unless otherwise stated at checkout. If you are shopping from outside the Eurozone, your bank may apply currency conversion fees. Please consult your financial institution for any applicable charges.
Payment Confirmation
After your payment has been successfully completed, you will receive a confirmation email with your order summary and digital receipt. To ensure proper delivery, please enter a valid email address during checkout. If you do not receive a confirmation email within a few minutes, kindly check your spam or junk folder. For any concerns, feel free to contact us here.
Failed or Declined Payments
Occasionally, a payment may fail due to insufficient funds, incorrect payment information, or issues with the issuing bank. If your payment is unsuccessful, we recommend reviewing your card details or trying a different payment method. If the issue persists, please contact your bank or reach out to our support team for assistance.
Payment Issues and Disputes
If you have any questions or concerns related to a payment made on our website, we encourage you to contact our customer service team immediately. We’re here to help and will work with you to resolve any issues quickly and efficiently.
- Email: support@lumin-lights.com
- Phone: (+31) 620334698
- Contact Form: Here
Customer Support Availability
Our customer service team is available to assist you during the following hours:
- Monday to Friday: 09:00 – 17:00
- Saturday and Sunday: 11:00 – 16:00
We strive to respond to all inquiries within one business day.
Company Information:
Website Name: Lumin Lights
Company Name: Infinity Sales
Address: Bagijnenkamp 21, Velserbroek, Noord-Holland, 1991BP, Netherlands
Email: support@lumin-lights.com
Contact Form: Here
Phone: +31 620334698
Business Number: 75838346
VAT Number: NL002413475B08
Customer service opening hours:
Monday to Friday from 09:00 to 17:00
Saturday and Sunday from 11:00 to 16:00
We respond within one day.