Contact

Need Help? We’re Here for You
At Lumin Lights, your satisfaction is at the heart of everything we do. Whether you're looking for product information, assistance with your order, or general support—our dedicated customer care team is here to help, seven days a week.
Our customer service team is ready to assist you with:
- Questions about your order, including tracking, order status, and updates
- Detailed product information and tailored recommendations
- Support with returns, exchanges, and refunds
- Addressing complaints, concerns, or feedback
- Any other questions or support you may need
Customer Service Opening Hours
Monday to Friday: 09:00 – 17:00 (GMT+00:00)
Saturday & Sunday: 11:00 – 16:00 (GMT+00:00)
We respond within one day.
Contact Details
Email: support@lumin-lights.com
Phone: +31 620334698
Website: lumin-lights.com
We’d love to hear from you! Whether you have a question, need assistance, or just want to say hello, our team is here and happy to help. You can also use the chat icon at the bottom of the screen to send us a message.
Lighting the Way with Purpose.
At Lumin Lights, we believe lighting should do more than brighten a room — it should transform it.
Founded with a passion for elegant design and innovative lighting solutions, we bring you carefully selected products that reflect quality, comfort, and style.
Our mission? To help you create a space you love, with lights that inspire.
Changed Your Mind? No Problem.
Not completely satisfied with your purchase? No worries — we offer a 30-day return window for eligible items.
To keep things easy, we’ve outlined the full return process, conditions, and next steps in our Return & Refund Policy.
We’re here to make sure you feel confident every step of the way.
Got Questions? We’ve Got Answers.
Looking for quick help? Visit our FAQ page for instant answers to common questions about orders, shipping times, payments, returns, and more.
Our most frequently asked topics are just a click away — designed to give you clear, fast, and reliable support whenever you need it.
Want to Know Where Your Package Is?
Tracking your order is quick and easy. Use our tracking page to see real-time updates on your delivery status.
Just enter your order number and email address — and we’ll show you where your parcel is in just a few clicks.
Contact Form
Company Information
Website Name: Lumin Lights
Company Name: Infinity Sales
Address: Bagijnenkamp 21, Velserbroek, Noord-Holland, 1991 BP, Netherlands
Email: support@lumin-lights.com
Phone: +31 620334698
Business Number: 75838346
VAT Number: NL002413475B08
Customer service opening hours:
Monday to Friday from 09:00 to 17:00
Saturday and Sunday from 11:00 to 16:00
We respond within one day.