We accept a variety of secure and convenient payment methods, including Visa, Mastercard, American Express, Maestro, Klarna, and PayPal.

Yes, absolutely. All payments on our website are processed through secure, encrypted gateways. We use industry-standard SSL technology, and your financial information is never stored on our servers. You can shop with confidence knowing your data is protected.

Orders are processed within 0–3 business days, and delivery typically takes 7–10 business days after dispatch. Since we ship directly from our supplier, this helps us reduce costs and offer free shipping to you.

You can track your order at any time by visiting our Track My Order page. Simply enter your order details to see real-time delivery updates.

While we strive to deliver all orders on time, occasional delays in transit can occur. You can check the latest status of your shipment on our Track My Order page. If you haven’t received your order within 3 days after the estimated delivery date, please reach out to us via email at support@lumin-lights.com, and we’ll be happy to assist you.

Tracking information becomes available once your package has been registered by the shipping carrier. Please note that there may be a short delay — updates typically appear 1–2 days after your order is placed. If no updates appear after this period, feel free to contact us for assistance.

If your tracking status shows that your order has been delivered but you haven’t received anything, please follow these steps:

1. Check your surroundings: Look around your property and ask neighbors in case the package was left in a safe place or received on your behalf.
2. Review the tracking details: Some couriers provide delivery notes or photos of the drop-off location. These can often be found in your tracking link.
3. Contact our customer service: If you're still unable to locate the package, reach out to us immediately at support@lumin-lights.com. We'll initiate an investigation and work to resolve the issue promptly.
   
   

Shipping is completely free — all delivery costs are covered by Lumin Lights.

You may return your item within 30 days of receiving it, in accordance with our Return & Refund Policy. View our return policy →

Once we’ve received and inspected your returned item, your refund will be processed within 14 days. The amount will be refunded to your original payment method. You’ll receive a confirmation email once the refund is completed.

If you haven’t received your refund after 14 days, please contact our customer service — we’re here to help.

You can reach our customer service team by emailing support@lumin-lights.com or by filling out the form on our Contact Page.

We aim to respond to all inquiries within 1 business day. Our customer service team is here to assist you as quickly as possible.