Return policy

You have the right to cancel your order within 14 days of receiving it without providing any reason. After cancellation, you have an additional 14 days to return the product. You will then be refunded the full order amount, including shipping costs. You are responsible for the return shipping costs from your home to the online store. These costs are approximately €7.25 per package; please check your carrier's website for exact prices. If you exercise your right of withdrawal, the product, along with all accompanying accessories and—if possible—in its original condition and packaging, must be returned to the seller. The return address is U8 Industrial Park, Xixiang St, Baoan in Shenzhen, postal code 518000. The building number is NO.U3602. To exercise this right, you can contact us at support@lumin-lights.com. We will then refund the amount owed within 14 days after receiving your return, provided the product has already been returned in good condition.